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Customer Service:
info@majorarcanagames.com.au
This Returns and Refunds Policy (“Policy”) forms part of the Terms of Service of Major Arcana Games Pty Ltd (“Major Arcana Games,” “we,” “our,” or “us”). By placing an order with Major Arcana Games, the customer (“you,” “your,” or “Purchaser”) agrees to comply with and be bound by this Policy.
For the purposes of this Policy:
“Change of Mind” means a return request made by the Purchaser where the Product is not defective, damaged, or supplied in error.
“Defective Product” means a Product that is materially damaged, incomplete, or faulty as a result of manufacturing or courier-related handling.
“Proof of Purchase” means a valid receipt, invoice, or order confirmation issued by Major Arcana Games.
“Trading Card Game Products (TCG Products)” include, without limitation, sealed booster packs, booster boxes, deck products, trading card singles, and collectible sports cards.
“Return to Sender (RTS)” means an order returned to Major Arcana Games by a courier or postal provider due to issues attributable to the Purchaser.
2.1 Major Arcana Games may, at its sole discretion, accept Change of Mind returns. Eligibility requires that:
(a) Products are sealed, unused, and in a resellable condition;
(b) Proof of Purchase accompanies the return;
(c) The request is made within thirty (30) days of purchase or collection;
(d) The Product is not a TCG Product;
(e) Return shipping costs are borne by the Purchaser.
2.2 Products will be inspected upon return. Non-compliant returns will not be refunded or exchanged and will be held pending collection or re-shipment at the Purchaser’s expense. If arrangements are not made within fourteen (14) days, the Products shall be deemed abandoned and may be disposed of by Major Arcana Games without liability.
2.3 Refunds under this clause apply only to the Product price and exclude original shipping costs.
3.1 Major Arcana Games inspects Products prior to dispatch; however, defects may occur through manufacturing or transit.
3.2 A Product will be considered defective if it contains:
(a) Broken or missing components;
(b) Significant manufacturing inconsistencies;
(c) Physical damage caused in transit.
3.3 The following are not defects:
(a) Randomised Products not yielding a particular outcome;
(b) TCG Products containing cards determined by chance.
3.4 To submit a claim, Purchasers must provide Proof of Purchase, order number, and photographic evidence of the issue, including packaging where relevant.
3.5 Claims are assessed individually. Major Arcana Games will provide an outcome within forty-eight (48) hours of receiving full documentation.
3.6 Where a Product is confirmed defective, remedies may include:
(a) Replacement of defective components (with shipping covered by Major Arcana Games);
(b) Replacement of the full Product (with shipping covered by Major Arcana Games);
(c) A full refund of the Product price (including shipping, where applicable).
If incorrect or additional Products are supplied, Purchasers must notify Major Arcana Games immediately and provide evidence of the error. Major Arcana Games will arrange correction by return, replacement, or other remedy as appropriate.
5.1 Orders are processed immediately upon submission. Cancellations or amendments may therefore be impracticable.
5.2 Requests must be submitted urgently, with the order number and desired changes.
5.3 If cancellation is not possible, the Change of Mind return provisions in Clause 2 will apply.
6.1 Approved refunds will be issued to the original payment method. Purchasers will be notified by email when processing is complete.
6.2 Card refunds may take up to five (5) business days depending on the Purchaser’s financial institution.
6.3 Refunds for purchases made using Buy Now, Pay Later services (e.g., Afterpay, Zip) will incur a processing fee of five percent (5%) of the total order value, reflecting service provider charges.
6.4 Gift cards issued by Major Arcana Games are non-refundable except where required by law.
7.1 Orders returned due to Purchaser error—including but not limited to:
(a) Failure to collect from a postal or courier facility;
(b) Failure to accept delivery;
(c) Provision of an incomplete or incorrect address;
(d) Refusal of customs duties or charges—
will be treated as RTS.
7.2 Where an RTS occurs, Major Arcana Games will contact the Purchaser to confirm instructions.
7.3 If the Purchaser fails to respond within twenty-four (24) hours, or requests a refund, the refund will be processed subject to deductions for:
(a) Original shipping costs;
(b) A $10 RTS fee charged by couriers;
(c) A 5% handling fee of the total order value;
(d) Any customs/import fees incurred for international returns.
7.4 Re-shipment of RTS orders requires advance payment of:
(a) New shipping costs;
(b) The $10 RTS fee;
(c) A 5% handling fee of the total order value;
(d) Any customs/import fees.
7.5 Orders designated for collection must be collected within fourteen (14) days. Uncollected items will be deemed abandoned.
8.1 To the maximum extent permitted by law, Major Arcana Games disclaims liability for any loss, damage, cost, or expense arising out of or in connection with this Policy, except where such liability cannot be excluded under the Australian Consumer Law (“ACL”).
8.2 Nothing in this Policy limits your rights under the ACL, including your entitlement to a refund, repair, or replacement where Products are not of acceptable quality, are not fit for purpose, or otherwise fail to meet statutory guarantees.
This Policy, and any disputes arising under it, shall be governed by and construed in accordance with the laws of Queensland, Australia. By purchasing from Major Arcana Games, the Purchaser submits to the exclusive jurisdiction of the courts of Queensland.
Updated 06/09/2025